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Shipping PolicyShipping Charges Actual UPS shipping charge will base on the size of the packages, weigh, quantity, shipping method and its destination. Expedited shipping is only available on those products that can be air shipped in accordance with UPS and Fed-Ex shipping requirements. Products exceeding the weight, and that fall under hazardous materials (hazmat) guidelines may have an extra charge applied. Shipping Options We offer a variety of shipping options. Your shipping choices will depend on the item or items in your order. Here are some details to help you to better understand your shipping options:
Any order over 150 lbs will have to be delivered by a truck on a pallet. Expedited Orders received before 1:00PM (EST) will ship the same business day subject to the item availability. Any items with alterations will delay the shipment. Expedited orders are usually delivered to you the next day or second day from the day they are shipped. Priority / Ground Service Orders received before 4:00PM (EST) processed and shipped from our warehouse within 2 business days upon receipt of your order. An order may not always ship on the same day it is placed. Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack and ship than others. Transit Shipping Time We are not responsible for shipment delays, and unable to issue refunds for shipping charges because of delayed shipments due to mother nature, delay in transportation and beyond the control of our freight carrier. We guarantee to you that your package will leave our facility within the time specified in our shipping schedule. The carrier, exclude weekends and holidays, times may vary with package origin and destination.Winter Weather May Cause Shipping Delays. We do not reimburse the original shipping charge for products returned for reasons that are not the fault of our first aid store. Tracking your order Make Sure to include correct email address on your order form. Once your order has shipped, a Shipping Confirmation email is sent to you with the name of the carrier and the tracking number. You can use this information to track your order via the carrier's tracking site. Damaged or defective product If you receive your order and it is damaged or
defective, refuse the delivery (if possible) and call 1 (215) 399-0679
immediately. All damages should be reported within 3 days of delivery.
Shipping methods Within The United States
Canadian orders
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